Tea shop T2 Tea, in collaboration with e-commerce and digital specialist Amblique, has selected Fluent Commerce’s distributed order management system Fluent Order Management to enhance its customer experience both in-store and online.
The new platform will be launched in phases in Australia in time for the Christmas retail rush. Working with Amblique, Fluent Commerce will enhance the in-store and online experience for T2 customers by providing real-time availability from the T2 retail store network in each country and optimising delivery times for online orders.
This reduces T2’s lead time from order placement to delivery, providing accurate delivery time for customers.
Phase one will enable the Ship from Store capability for selected Australian stores. The second phase will extend this same offering across T2 Tea’s stores in New Zealand, UK and US, as well as incorporating the existing Click & Collect solution into the Fluent Commerce platform across all stores…